How does the CINES integrate the concepts of ISO 9001 in its process approach?
In accordance with ISO 9001, a specific documentation for each process has been established. It includes, the features of the process, summarized in a identification sheet, the description of the conduct of activities that compose it (as flowchart) and the function of actors who perform them. In addition, each process is controlled by an team member PAC Archive.
CINES goes beyond the requirements of ISO 9001: it is not limited to the list of processes identified. Indeed, a set of graphical form of mapping has been created through a top-down approach (“from global to local”) to better understand the links between different processes. The graphic representation of process system (or network process) allows the CINES to have a real basis of his reading system process.
In accordance with the requirements of international standard ISO 9001, CINES defined the perimeter of each process and activities taking into account the following criteria:
- Transversality, exceeding the limits of a function or activity;
- Simple, manageable number of interactions with other processes and activities correlated in the process;
- Completeness of the network process;
- Consistency of interactions;
- Clarity for stakeholders internal and external processes.
In addition, the requirement for classifying process into the major families was followed:
- The process of realization (in blue on the global mapping) directly contribute to the achievement of the repository;
- The measurement and support process (in green on the global mapping) are essential to the operation and control of all processes. Particular provide the necessary resources (human, financial, facilities, equipment, information processing …) for optimum operation of the repository;
- And management processes (or management Archive activities) (in red on general mapping), which include determining policy, deployment targets in the organization, allocation and evaluation of resources … They ensure coherence in the implementation process and support including the measurement and monitoring of business process as the operating results for the performance improvement. processes are a means to implement a system of quality assessment for Archive service at CINES , means that is more transverse and “customer oriented” than that obtained by a functional breakdown.
What is the relationship between the process approach and the OAIS (ISO 14 721)?
The OAIS model presents the activity of Archive with a vertical approach in 6 main functional entities (“entries”, “storage”, “Data Management”, “administration”, “access” and “planning for long term” ) which includes each functions. CINES provides shade from the OAIS in distinguishing the Archive “producer” (e.g. students who write a these) and “ingest service ,” which sends it to the Archive service (e.g.: ABES agency libraries of higher education which collects all the theses before sending to the CINES).
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The processes identified in the Archive service PAC recover various activities and bind them: a link is established between elements belonging to different functions of the OAIS.
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Given the metamodel (ie the model description language mapping), created by the CINES, we obtain a mapping of the access process like this:
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“Cartography” vs. “modeling”: the CINES and the specific positioning …
In the area of the formalization business process, we identify two main types of projects: those of mapping and modeling.
The mapping business process is essentially carried out for documentation. However, unlike the model, it does not guarantee the uniqueness of objects: any relational database is to ensure that the modification of an object in a given mapping is reported in all other maps where it is represented. It is difficult if not impossible, experts say, making further analysis from simple maps. At best, adding a description of each mapped object can initiate a quality (such as ISO 9001). For this reason, many committees focus on formalizing processes (such as ITIL France) discourages the use of mapping tools.
The model goes further by using a database underlying .The uniqueness of the objects represented is insured. The extensive analysis and / or automation of processes (or workflows) are thus made possible.
CINES has neither Business Process Analysis tools (or BPA) which can only represent processes (output of these applications: diagrams, flow charts, tables presenting a selection of formal attributes of each object …) or “engines workflow “running business processes. Consequently, the work can not be modeling in the strict sense of the term.
But the performances are done with a mapping tool and a separate relational database. Manual control ensures the uniqueness of objects and the consistency of the whole system of processes.
The uniqueness of the control objects that are currently not automatic, the work done at CINES through the formalization of business processes management in Archive service PAC can be fully qualified as modeling. Consequently, the choice of terminology “mapping” was adopted to isolate the work under this project from that which is realised within the framework of a possible transition to Business Process Analysis.