“svp” is the helpdesk for users. It guarantees a rapid account of the question and its taking followed by creating a ticket, according to ITIL best practices.

Depending on the complexity and specificity of the problem raised, “ svp “ ensure the resolution or transmits the ticket to list of appropriate experts. Furthermore the Cines puts at the disposal of users a FAQ list and a number of technical papers online to understand the the modalities (methods) of acces and implementation of the ways (means) of supercomputing from the Center: How to calculate the CINES .

Permanence “svp” of the CINES is provided weekdays from Monday to Thursday from 7:00 to 18:00 and Fridays from 7:00 to 17:00.

Phone: 04 67 14 14 99




for sending documents to “ svp “, the fax number is: 04 67 14 14 72

Dernière modification le : 10 May 2021