“svp” is the helpdesk for users. It guarantees a rapid account of the question and its taking followed by creating a ticket, according to ITIL best practices.
Depending on the complexity and specificity of the problem raised, “ svp“ ensure the resolution or transmits the ticket to list of appropriate experts. Furthermore the Cines puts at the disposal of users a FAQlist and a number of technical papers online to understand the the modalities (methods) of acces and implementation of the ways (means) of supercomputing from the Center: How to calculate the CINES .
Permanence “svp” of the CINES is provided weekdays from Monday to Thursday from 7:00 to 18:00and Fridays from 7:00 to 17:00.
Phone: 04 67 14 14 99
for sending documents to “ svp“, the fax number is: 04 67 14 14 72